Simple, reliable, and affordable cleaning services for your home — delivered with care, precision and a premium finish, every single visit.
Bright living room · warm interior
Kitchen detail
From a single freshen-up to a full top-to-bottom transformation — each service is delivered to a consistently high, premium standard.
Choose a service and how many hours you'd like. We'll show a guide price right away — final pricing is confirmed after a quick consultation and walk-through.
We make it effortless to keep your home immaculate — reliable people, premium results, and a service built entirely around you.
Every review is submitted by a verified customer and approved by our team before appearing here.
Reach out and we'll get back to you as soon as possible. Bookings are confirmed via phone, email, or Instagram.
Last Updated: 6 June 2026
Welcome to Nora Mystic Cleaning. These Terms & Conditions govern the provision of our cleaning and related services. By requesting a quotation, booking a service, making payment, or allowing work to commence, you agree to be bound by these Terms & Conditions.
Nora Mystic Cleaning provides residential and commercial cleaning services, including but not limited to:
2.1 All quotations are provided based on the information supplied by the customer.
2.2 Online estimates and verbal quotations are intended as guidance only and may be revised following inspection of the property or further clarification of requirements.
2.3 Additional work requested outside the agreed scope may result in additional charges.
2.4 Customers will be informed and approval sought before any additional chargeable work is undertaken.
3.1 A booking is considered confirmed once:
3.2 By confirming a booking, the customer agrees to these Terms & Conditions.
4.1 Our current standard hourly rates are:
4.2 Prices may vary depending on: property size, property condition, number of cleaners required, and additional services requested.
4.3 Payment is due upon completion unless otherwise agreed in writing.
4.4 We reserve the right to request a deposit for larger projects or commercial work.
4.5 Failure to make payment may result in future bookings being declined.
5.1 Customers must provide a minimum of 24 hours' notice to cancel or reschedule a booking.
5.2 We reserve the right to charge a cancellation fee where:
5.3 We reserve the right to cancel or reschedule services due to unforeseen circumstances, including staff illness, severe weather, emergencies, or events beyond our reasonable control.
6.1 Customers must ensure safe and reasonable access to the property.
6.2 Utilities including water and electricity must be available during the service.
6.3 Where access is not available upon arrival, a call-out charge may apply.
Customers are responsible for:
8.1 We are committed to delivering a high standard of service.
8.2 Cleaning results may vary depending on: surface condition, age of materials, existing damage, and previous maintenance.
8.3 We cannot guarantee removal of: permanent stains, discolouration, burn marks, mould damage, wear and tear, and existing structural issues.
9.1 Carpet cleaning aims to improve the appearance and hygiene of carpets.
9.2 Certain stains, odours, and discolouration may be permanent.
9.3 Drying times may vary depending on: carpet type, ventilation, humidity levels, and weather conditions.
9.4 We do not guarantee complete stain removal.
10.1 Deep cleaning includes detailed cleaning of areas that are not typically addressed during routine cleaning.
10.2 Excessive build-up of grease, limescale, mould, or neglect may require additional time and charges.
11.1 End of tenancy cleaning is designed to prepare a property for inspection or new occupancy.
11.2 While we provide a thorough cleaning service, we cannot guarantee: deposit returns, landlord approval, or agent approval. These decisions remain solely with the landlord, letting agent, or property manager.
12.1 Commercial clients are responsible for providing: access arrangements, site-specific instructions, and health and safety information.
12.2 Commercial cleaning schedules may be subject to operational requirements agreed between both parties.
13.1 Customers are responsible for confirming paint colours and finishes before work begins.
13.2 Minor variations in colour appearance may occur due to lighting conditions and manufacturer specifications.
13.3 Structural repairs, damp treatment, and specialist remedial works are not included unless specifically agreed.
14.1 Customers must inform us if pets are present at the property.
14.2 For the safety of our staff and animals, we may request that pets be secured during service visits.
15.1 We may occasionally take before-and-after photographs for quality assurance and marketing purposes.
15.2 No identifying personal information will be published without explicit permission.
15.3 Customers may request in writing that no photographs are taken.
16.1 Any concerns regarding damage must be reported within 24 hours of service completion.
16.2 We are not responsible for: pre-existing damage, wear and tear, faulty fixtures or fittings, and poorly secured items.
16.3 Our liability shall be limited to the value of the service provided.
Nothing within these Terms excludes liability where exclusion is prohibited by law.
17.1 Any concerns regarding service quality must be reported within 24 hours.
17.2 We will be given a reasonable opportunity to inspect and, where appropriate, rectify any issues.
Customer information will only be used for:
We do not sell customer information to third parties.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Nora Mystic Cleaning
Email: Noramystic25@gmail.com
Phone: +44 7495 669230
Instagram: @noramystic25
